3.5 out of 5.0 based on 2 reviews
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Phew is a leading conveyancing firm providing fast, affordable and caring conveyancing service that has won numerous prestigious awards. You will receive direct line and email access to your personal conveyancer. You will receive regular updates on your case so that you are kept up to date. Most importantly we a proactive and work closely with estate agents and mortgage advisors to push all the parties in the transaction to complete your house sale, purchase or remortgage to your timescale.
Phew Conveyancing
Average service quality
Average value for money
Service quality
Value for money
Anonymous on 20 Aug 2024
Large fee for checking for proof of funds and porting mortgage pushed price of initial quote up by more than £800. The funds were all savings from income in UK banks. I think this makes their pricing misleading an every other firm we reached out to does not charge for this and it wasn’t in the list of the 70+ additional charges they outlined at the beginning of the process. They allowed us to cancel and move to another provider and only charged us the cost they incurred which is why I’ve given 2 stars.
Dear Jonathan, Thank you for sharing your feedback and we are sorry that you could not continue with us. We quoted based on the information provided to us at the time, and this quote was subject to change as the transaction progressed. This was informed in the initial payment email dated 17/07//2024. Additional charges may be applicable based on new information that comes to light as the file progresses. At the initial stage of the transaction, the source of wealth questionnaire (shared with you on 19/07/2024) revealed that the bank accounts utilised for the transaction had to be verified manually. The Client Source of Wealth Introduction form attached along with the questionnaire also mentioned the additional fee that such a manual verification would entail. As a law firm, we are legally required to conduct source of wealth checks on all bank accounts utilised for a transaction to verify the legitimacy of funds and ensure compliance with anti-money laundering regulations. We were pleased to offer you a reduced fee, charging only for the verification of one account, rather than the amount that would have been incurred for verifying all the accounts. Moreover, the fee for porting a mortgage was included in the initial quote that was sent to you prior to instruction. We sincerely regret any confusion or inconvenience this may have caused and appreciate your understanding.
Hydro on 10 Nov 2020
So far so good. Good communication and work rate.
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