Removals Expert Limited

Helpful staff when organising on the phone, friendly removal staff on the day

Very helpful. Good service.

They were very helpful and very careful.

Great service. They took care of every item. Efficient and polite.

Melissa was helpful, although there was some confusion about the packing service that was offered. We had hoped for some help with the last bits of packing on the day, which I was told we could request from the movers when they arrived, but they arrived with no boxes/packaging. Made moving day quite stressful as we had to pack our last bits in whatever we could find and transport to our new property ourselves. Also, we were told that we had to book for a minimum of 4 hours, which we did. However the movers seemed keen to finish as soon as possible and left before the 4 hours was up. As we were still packing until the last minute due to lack of help it would have been really useful if they had stayed for the full time. We had to do several trips in our car to finish up and ended up leaving our property 3 hours later than we had agreed - luckily our buyer was flexible with this. As I have mentioned, the quote that we were given on really moving was for 2 hours, however when we confirmed our booking with the company we were informed that there was a minimum booking time of 4 hours. So the estimate that we were given doubled. We were willing to pay as it was still a fairly competitive price, but it was an unexpected extra expense at an already expensive time! Overall we were really grateful for the help but not bowled over with the service.

Very professional and efficient service

This was a excellent company to use had no problems with the delivery men showed up early and didn’t moan even though it was raining got the job done quick

Never again after an estimator saw amount to be removed gave a price of 3.500 pounds on day of move requested another van at 1.000 pounds, they broke a lot of valuable antiques, didn't take any care of goods just threw them in boxes mixes fine bone chine with metal objects without packaging, (I Paid for) used second hand boxes the list goes on, I would certainly not recommend this company!!!!!

Very polite and efficient but I would have liked to have been told that they had another job on the same day.

Removals Experts moved my possessions within the Brentford area on September 13th. On the day of the move, everything seemed normal but days later we found that movers had broken our £600 treadmill and hid this information from us. They moved the machine utilizing improper handling and bent the metals that provide the mechanics. This led them to ask me to take care of the assembly as they could not put it back together and I accepted assuming I was saving the movers time. They covered the machine with boxes and a week later, when my husband moved such boxes, found that the machine cannot longer be put in place and is grossly broken underneath. I spoke to Removals Experts and they accept that the machine was broken by them. They would like to give me £50 in "good faith" but I think this amount of money is ridiculous. I am mostly hurt by the fact that the movers intentionally hid this from me and broke expensive equipment that must be replaced because I use it for health reasons. They tried to hide behind their T&C but nowhere in their contract says that they would intentionally hide information from you nor that they would not try their best to handle, repair or put together broken items. The company that made this treadmill has liquidated so we cannot find spare parts. Bottom line, we have to dispose of this machine and buy a new machine. I would like Removals Experts to take responsibility for the damage caused.