Leo Horsfield Surveying Ltd

The building survey work itself and the report produced was as desired/expected, but communication was very poor. The survey was originally booked in to take place on Thurs 6th Feb. It was subsequently re-booked by the surveyor to take place the following day, Fri 7th, due to heavy rain. That's fine of course, but I was disappointed to hear this only from the vendor's estate agent, rather than from the surveyors - I had no email or phone call from them to inform me of this delay. I fully accept that changes sometimes have to be made at short notice, but I think it's pretty poor to not tell your client. Prior to the survey taking place, it took several back-and-forth emails with the office to establish a rough window of time when I could expect to hear from the surveyor by phone - I was initially told "Sorry but I can’t confirm the time, it will just be some time that day" but it later magically transpired that it was indeed possible to indicate a 1.5 hour timeslot. Why this wasn't possible when I first asked, I'm not sure - though the move of the survey to the next day left me unsure whether I could still rely on these timings. I paid the invoice on the day of the survey and understood that it would take up to 5 working days for the report to be issued (i.e. on or before Fri 14th Feb). It was therefore very disappointing that when I emailed on Thurs 13th, just to confirm that this was still on course, I received no response at all. I then rang on the afternoon of Fri 14th to check; my details were taken and the report promised, but I heard nothing. I rang again around 5pm, asking that if the report was to be delayed please could someone at least let me know. I heard nothing. The report arrived on the morning of Saturday 15th with no apology for the delay.

Leo Horsfield himself is really helpful and has considerable knowledge, his report was in-depth and written in accessible language. His Office would benefit from replying in a timely manner to email enquiries and follow ups, and returning telephone calls to Clients. Value for money was good.

They were extremely efficient and very professional. In my opinion the detail of the buildings survey was much better than other firms that provided sample surveys for consideration. Leo called me immediately after the survey was carried out which I felt was very good service and the survey was comprehensive but also easy to understand. I would recommend without hesitation.

Great service, very quick turnaround and a thorough survey. Highly recommended.

I was very pleased with the service. Leo Horsfield Surveying undertook the survey very quickly and produced a very detailed report. Leo rang me after he had completed the survey and went through the survey with me. A very good service. Would use them again.

Speedy and efficient service.

Leo Horsfield was efficient, had good customer care and produced a good quality report that was extremely useful.