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4.8 out of 5.0 based on 95 reviews

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GavaghanJones Surveyors Ltd

With over 25 years’ experience, GavaghanJones LLP can provide a professional and prompt service whatever your property needs. 

We have extensive experience of both the Commercial and Residential property, in addition to an excellent working knowledge of the properties in the Bournemouth, Southampton and Portsmouth postcode areas. This allows us to provide expert advice on a range of issues, including:

  • Homebuyer Reports
  • Building Surveys (Structural surveys)
  • Valuations
  • Condition Surveys
  • Dilapidation Surveys
  • Boundary Disputes
  • Party Wall Act
  • Act as an Expert Witness
  • Development Appraisal and Project Management

We are a proactive company, offering a quick, flexible service that places the client’s interests as the priority. We ensure we are easily available over the phone to be able to provide feedback following the survey and answer any questions our clients may have.

We will issue the highly detailed report of the survey in a timely manner.

It is our objective to ensure our clients are pleased with the survey we offer and would not hesitate to recommend our services to family and friends.

Whether you are purchasing your new home and a house buyer or you are a developer purchasing your new buy to let venture, contact us at GavaghanJones LLP for a confidential discussion about what your requirements are.

Our practice is regulated by the Royal Institution of Chartered Surveyors to assure you of our standards and professionalism.

GavaghanJones LLP Chartered Surveyors – One of our Hampshire based Chartered Surveyors

Customer Reviews

GavaghanJones Surveyors Ltd

Average service quality  

Average value for money

4.8 out of 5.0 based on 95 reviews

Service quality

Value for money

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V quick at responding, answering questions and booking a survey.

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Really professional, helpful, pleasant person to communicate with. Quick responses for quote and of completion of survey. So happy with their service.

Service quality

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The surveyor failed to provide estimates for defects highlighted in the report despite numerous requests.

Whilst we always try to provide as much information for clients as we can, this client had asked before the survey if we would provide cost estimates. We clearly stated that we would not due to the current building cost inflation situation. We did provide a clear list of quotes that he should get. The client emailed us when we had issued the report asking for cost estimates and we pointed out that we had already told them that we could not currently provide these. It is unfortunate that the client despite being told before we undertook the survey that we could not provide estimates now feels it is acceptable to give a poor review.

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Laurie was fantastic, very prompt and kept us in the loop at all times! Our survey was taken out very quickly and we received the report the next day. Our report was very detailed and provided us with all the necessary information we required. Fantastic company to go with - especially being first time buyers!

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Very prompt service and easy to arrange the survey. Had a follow up telephone call re the survey, which was really helpful and was given good advice.

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If I could give 0 stars I would. I was really impressed in the beginning, they were able to get in to view the property within a week from our initial conversation, communicating with them via email they were very responsive, and paying was a really straightforward process. Once I received the report I was pretty disappointed, it's clear that either a template report is used or they just copy and paste from previous ones, which in itself is not a bad thing at all, but there was absolutely no attention to detail. The report was littered with grammatical errors and even had sentences that were missing key bits of information and just trailed off into nothing, so in the process of copying and pasting no care had gone into updating the information. The report was issued on the same day which was great, but since receiving it I have had absolutely no engagement. I have been chasing them for three weeks trying to get an answer to something raised in the report, and have had absolutely nothing back despite multiple chaser emails. I would not use this firm again and would advise people to stay away - spend your money somewhere else.

We are always very disappointed to receive poor reviews and always treat each customer as an individual. We do not cut and past reports and each one is written individually. Unfortunately, we had just introduced a new software package for the HomeBuyers reports following the introduction by the RICS of the new HomeBuyers template and we had been experiencing some teething issues with it. We had not received any communication from this client following the report being issued and were not aware of any issues or problems. We encourage all our clients to give us a call once they have received the report to discuss any issues raised and if there is a typo or an error or even a grammatical error we would like to know. I think our previous feedback scores speak for themselves and we take customer satisfaction very seriously and are customer and service orientated company. We will take on board this feedback, review and amend procedures if needed.

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Professional and very responsive

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I choose Gavaghan Jones because of their reviews and surely their professionalism and expertise live up to all other reviews. I contact Gavaghan Jones Surveyors before I asked them to carry out a survey. I spoke with Ross who was very supportive. Even before instructing the company to carry out the survey Ross explained fully the different between a Building Survey and a Home Buyers Survey. I requested for Building Survey to be done. This survey saved me from buying a property that I would be stuck with and unable to sell in the future. After the survey I spoke with Laurie who did the survey. Laurie listened intensive to all my question regarding the survey.

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Very professional and helpful, carried out the survey quickly and were happy to discuss the results on the telephone.

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Very easy to deal with quick professional service

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