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Customer ratings

4.6 out of 5.0 based on 284 reviews

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Cosey Homes Chartered Surveyors

 Cosey Homes Chartered Surveyors have been delivering a friendly, high quality service since 2003. We operate across the country, with offices based in Manchester, Leeds, Liverpool, Birmingham and St Helens, Merseyside.

We are accredited by Royal Institute of Chartered Surveyors as well as the Chartered Association of Building Engineers and the Chartered Institute of Building.

Our surveyors are knowledgeable professionals, able to offer a range of services:

  • RICS HomeBuyer's Survey (Level 2)
  • RICS Building Survey (Level 3)
  • RICS Condition Report (Level 1)
  • Residential Valuations
  • Specific Structural Inspections

If you're not sure what kind of survey you need, give us a call. We are always happy to chat to clients about what they are expecting from a survey, and to go through the process clearly.

Since 2003 we have served thousands of happy clients and we have just received the Feefo Gold Trusted Service Award 2018.

 

 

 

Customer Reviews

Cosey Homes Chartered Surveyors

Average service quality  

Average value for money

4.6 out of 5.0 based on 284 reviews

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Quick service from quote to survey completion. Survey report took just over a week from the day the survey was done to the report being issued.

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Good communication and detailed report. Would use again

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Very professional service. I would personal want to thank Gavin Collins who has incredibly professional and patient with my questions. Very knowledgeable surveyor and very prompt. He understands the concerns of a new home buyer and addresses it very professionally

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Great service so far (report is yet to be received but is within advised timescale)

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Very slow company who made a number of false promises to us. It took 9 calendar days to receive our report and only after us chasing daily.

Dear Customer, Thank you for your feedback. We are very disappointed to hear that you were unsatisfied with the service you received and would like to take this opportunity to apologise for any inconvenience caused due to the slight delay in you receiving your report. We always aim to deliver reports within five working days of the survey taking place, however in this instance due to a slight delay on uploading the report as well as an unforeseen technical issue, we unfortunately could not deliver the report until the seventh working day. We hope that this did not detract in any way from the report itself and we trust that the report received helped you to make an informed decision on the property you are contemplating purchasing. If you have any further questions or would like to contact me directly, please do not hesitate to do so.

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Very efficient, helpful, friendly and polite at all times

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Took longer than promised to receive the report. When I did get the report there was an error which almost resulted in me pulling out of the purchase. I went back to the company to discuss the error and they gave me a full refund which was paid quickly. I was impressed by how they handled this mistake.

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Initial contact was good and easy to make arrangements for the survey. However the Survey was very poor. The questions I asked for areas to be looked at specially are yet to be answered. The report was inaccurate/confusing with 126 website pictures and photos that were too small and indistinct to see. There were a lot of mistakes which makes me wonder if it had been checked at all so much so that I do not feel that I can rely on the information given. There was so much padding with pages of unclear photos etc that it was difficult to extract the relevant information. The company has now amended the information and is sending me a new report but I do not expect this sort of thing to happen when I am using a professional firm.

I am disappointed to hear that you were dissatisfied with your survey report. We do take customer feedback seriously. We have worked with you to try and satisfy the queries that you have raised, I hope that you are now happy with the report and that all questions have been answered. I must stress that the vast majority of the pictures within the report are of the subject property, but as with all reports we do include some screenshots of particular websites as supporting evidence for things like environmental impact and local flood risk etc. Our reports do include a lot of information however, we are always on hand to assist our clients with the report should they find this to be a little overwhelming. If you do have any further questions please do not hesitate to contact us directly and we will be more than happy to assist. Hannah- Customer Experience team

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I cannot comment about the survey itself as it only took place yesterday, so we have yet to receive the report. cosey homes were easy and friendly to use and based upon the service so far I would recommend them

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Easy to use website,very good communication,expert Survey.

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