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Customer ratings

4.6 out of 5.0 based on 284 reviews

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Cosey Homes Chartered Surveyors

 Cosey Homes Chartered Surveyors have been delivering a friendly, high quality service since 2003. We operate across the country, with offices based in Manchester, Leeds, Liverpool, Birmingham and St Helens, Merseyside.

We are accredited by Royal Institute of Chartered Surveyors as well as the Chartered Association of Building Engineers and the Chartered Institute of Building.

Our surveyors are knowledgeable professionals, able to offer a range of services:

  • RICS HomeBuyer's Survey (Level 2)
  • RICS Building Survey (Level 3)
  • RICS Condition Report (Level 1)
  • Residential Valuations
  • Specific Structural Inspections

If you're not sure what kind of survey you need, give us a call. We are always happy to chat to clients about what they are expecting from a survey, and to go through the process clearly.

Since 2003 we have served thousands of happy clients and we have just received the Feefo Gold Trusted Service Award 2018.

 

 

 

Customer Reviews

Cosey Homes Chartered Surveyors

Average service quality  

Average value for money

4.6 out of 5.0 based on 284 reviews

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Report seemed very thorough, lots of useful points made by surveyor, seemed to have checked everything in great detail.

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Very professional service. Richard was easy to contact and reassuring to any questions / worries I had.

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Very quick and efficient in getting the survey booked and carried out.

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Excellent communication

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Very easy to deal with. Comprehensive report quickly delivered

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Their administration is poor. Despoite paying immediately for the homebuyer survey I was sent 3 reminders to make payment. I was not informed as to when the survey would take place nor when I would receive the report, despite requesting these details on more than one occassion. It was only after making a firm request that they improve their process as I was increasingly frustrated at their demands for payment that the survey date was provided. I waited for 6 days after the survey without receiving any report so I requested it at which point I was told it takes 7 days after the survey to create the report. As I had a homebuyer survey done on my property on behalf of the buyers and their report was ready in 24 hours I was less than impressed with a 7 day delay, especially as there are issues to be resolved with the property.

Dear JHG, thank you for your review. Whilst we are sorry you feel this way and appreciate it is your prerogative to air your views should you feel let down by the product or service received, we are obliged to contest these comments as they are misleading and/or untrue. Regarding the payment reminders, the reason for this was disclosed to you privately when you first raised this issue but for the benefit of any the reader, the reason several reminders (not strictly about payment) were sent is because you made multiple enquiries through our system; the system then automatically sent reminders for those other enquiries. As noted, this issue was addressed and resolved privately when first raised. Regarding the allegation that you were not told when the survey would take place, this is not correct. The colleague who booked you in has confirmed and provided evidence that you were made aware when the survey would go ahead, at the point of booking. Regarding your comment that it took 7 days to receive the report, whilst this is true, you are referring to calendar days which takes into account non-working days, whereas we refer to turnaround times in terms of working days; so yes you did receive your report on the 7th day, however, this was not in any way late, with it actually being the 5th working day, which is what we advise we aim for at the point of booking. Regarding the turnaround time for other surveying firms, we cannot comment on other firms' practices, however, we can say that to receive a report within 24 hours is in no way indicative of the industry average. We offer a very competitive turnaround time on reports. Kind regards, Jake Scraggs, Customer Experience Supervisor

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Cosey Homes were quick, professional, and friendly throughout the process. Lyndsey was always available for questions by phone and by email. The survey was available within the 5 days they promised! Really thorough and detailed report. Would definitely use again and recommend to others!

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They were able to fit in the survey really quickly, a definite advantage. Communication was great and I got the report in good time.

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I haven't had the report yet, but if it comes within 5 working days the company were great! I got the survey booked in within 3 weeks (which was quick compared to others) and everything went smoothly.

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