NE residential Surveys

No complaints

Excellent service and personal contact with Alistair the surveyor.

A swift response to my request for a surveyor. Friendly and efficient and all round good service.

As a first time buyer, the home buying process can be daunting and often you don't know where to start, or which services to trust. I went with NE Residential following the reviews on here, and I was not disappointed. My first contact was with Val via email. Val's responses were quick and friendly. Once arrangements had been made for the survey to take place, I was told Alastair would be in touch after he'd visited the property. As promised, Alastair called me right away. He immediately made me feel at ease. He's incredibly friendly and knowledgeable and we discussed his thoughts and findings. I then received the report in good time. Not only that, but I had a question relating to the property a few days later and contacted NE Residential. Val couldn't do more to help me and informed Alastair of my query, and he called me at his earliest opportunity. I valued the supported and advice so much. They certainly made the process so easy for me and buying on my own didn't feel so daunting anymore. I would not hesitate to use NE Residential again and thank both Val and Alastair for the amazing customer care and service.

Helpful staff and surveyor I spoke to was really friendly.

The man who attended was very professional he called me first and explained I had searched for the wrong survey which would cost me more and explained the kind of survey I needed for the help to buy. He did not try to get more money by giving me a survey I did not need he was honest and extremely helpful offering expert advice and reassurance that the survey would be accepted and if any issues he would correct them. He was amazing I could not fault him.

I also had a personal recommendation for the Surveyor (Roger Windass) from my solicitor, which gave me extra confidence.

We commissioned a building survey from NE Residential Surveys. Alastair was really friendly and helpful. He really took time to talk us through the survey on the phone, helping us to understand a challenging issue with the property we were trying to buy. The report was comprehensive and well-illustrated with photos. I would recommend NE Residential Surveys to other homebuyers. The only thing I would note is that it took a bit of time to get a response to follow-up questions later on in the process. I sensed it was a really busy time for surveyors and as this is a small firm there wasn't much capacity.

Fantastic service - I would definitely recommend. They are experienced surveyors, local to the north east. First contact with Val was very professional and helpful. Alastair then spent a good amount of time talking me through what the survey entailed, having a look at the property listing to understand my concerns and showing me where I could find out more information on changes to the property etc. Having had that initial chat, I felt very comfortable instructing NE Residential Surveys. The survey was carried out shortly after and the report returned to us promptly. The level of detail was fantastic. I then had a call with Alastair to go through each element to understand further and he pointed me in the direction of a couple of specialist services I need to access before committing to buy. It is also worth pointing out that I had initially asked for a more detailed and expensive service, but Alistair suggested that the Homebuyer Report would be sufficient for this property. Great service, local knowledge, fantastic value. I will make sure to recommend them to friends and family and would not look elsewhere in the future.

I was very impressed by the service we received from NE residential. Alastair had an open and frank discussion about me regarding the differences between a Homebuyers and Buildings report, and then recommended the cheaper option. The survey was arranged quickly and was extremely thorough and detailed. Alastair also discussed several aspects of the survey with me in greater detail and explained the technical side of several building procedures which I greatly appreciated. He has also offered to re-evaluate one area due to issues over access on the day. A fantastic company that I would use again and heartily recommend.