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Customer ratings

4.8 out of 5.0 based on 292 reviews

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Straight There Removals LTD

Straight There Removals are removals, storage and relocation specialists, based in Oldbury in the West Midlands, just off Junction 2 on the M5. We cover areas from Birmingham, Dudley, Walsall and Wolverhampton and the surrounding locations. We can provide an expert service in domestic and commercial removals, storage and we can also provide packaging materials. For Straight There Removals, there is no job too large to handle and no job too small to consider!

We ensure that every customer we have is guaranteed a stress free move from the moment they contact us until they are in their new home. We manage this by making sure every aspect of your move and every need you have is catered for by our fully trained team – all at a highly competitive rate. All of our moves in our new fleet of vehicles are fully insured, regardless of the distance you are travelling to your new home.

We also offer a full range of packing materials, suitable for all types of moves – available at extremely competitive prices. A selection of the materials we can supply include: boxes, paper, packing tape and bubble wrap, and they are available individually or in batches.

In addition to the packaging materials we can provide, we offer a cleaning and a handyman service performed by professionals. Our handyman is fully insured, and will be able to assist with any small maintenance or repair jobs you may have. So if you need a home services solution, be sure to contact us at Straight There Removals.

We also have storage facilities available if required.

With our wide range of services we provide we can personalise our service to provide each of our customers with everything they need to make sure it’s a stress free and smooth process. From the initial planning through to the unloading - our friendly and expert staff will be with you every step of the way.

Straight There Removals – making your move easier!

Customer Reviews

Straight There Removals LTD

Average service quality  

Average value for money

4.8 out of 5.0 based on 292 reviews

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The Straight There removals team couldn't have been more helpful, friendly and efficient. The removal team on the day worked really hard and were a pleasure to deal with, and the pre-move team couldn't be more helpful and kept us supplied with boxes. If you're moving, you really should speak to Straight There - I would use them them again and definitely recommend them.

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Excellent service, can't fault the removal team at all. They were really careful with all our furniture. Rare to find such excellent service nowadays. Thank you to everyone at Straight There.

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They provided a professional & excellent service. Kirk & Luke were both really polite & hard working considering they moved our belongings from Birmingham to Suffolk and in bad weather.

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I had a terrible experience with straight there removals. I picked this company because of the good reviews they had received on this website however nothing went right on move day and since trying to claim from them. To begin with the van they brought was no where big enough for the job despite Chris coming round to look at the property and having been told of another pick up that needed doing. It meant that at least 2 journeys were needed which stretched our day out until 10.30pm when we were supposed to start before 9am, however they were also 1 hour late. The first load of packing in to the van went well, however they changed personnel for the second journey which seem to cause the problems. When unloading the fridge in to the kitchen they ripped up various parts of the Lino and they also broke a lamp. Move day is stressful enough without seeing your new home being damaged. Despite trying to claim back from the company I have not heard anything suggesting that the company are not insured. I would think twice before going with this company.

Primarily, we accept responsibility that there was damage caused on the job. We apologise that our service did not met our normal high standards and are saddened we failed to obtain the customer satisfaction we strive for. However, I am confused because other than my initial contact and request for evidence, I have heard nothing except for this feedback. I am also confused as to the discrepancies detailed. The access to the property prevented the use of a large removal van so two trips were arranged one for each pick up. The traffic was particularly bad that day and the change in personnel was due to an original staff member’s parent being rushed to hospital. The customer was informed and was aware of everything before and throughout the day and offered good initial feedback on our questionnaire. The move was far from perfect, slight damages were caused which I offered to rectify but I have never had any further response from the customer. Our insurance documents can be provided for inspection and I hope all our previous comments and future comments show our dedication to customer satisfaction and quality of workmanship.

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I contacted Chris from Straight There Removals and arranged for a quotation which was significantly cheaper than our local removal company. Boxes and bubble wrap was all included in the price. On moving day, the lorry arrived on time and the lads were brilliant and worked very hard to have everything loaded within a few hours. Nothing was too much trouble, some pieces of furniture were difficult to manoeuvre. All the stress of moving was taken out of our hands which was great. Thank you!

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Brilliant service, very good price. The removal men really helped take the stress out of moving day, the guys who helped on the day were friendly, polite and respectful of our belongings and very fast! They helped dismantle my sons and daughters beds and reassembled them at our new house for no extra charge. Can't recommend them highly enough.

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Excellent service, quote was done on the day. Service was great, made moving a lot less stressful. Professional and efficient. I would definitely recommend the company.

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Really down to earth, honest and reliable service. The team that moved us did so with good humour and nothing was too much trouble.

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Friendly, efficient and obliging, Would certainly recommend them

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Really helpful. Very friendly. Arrived on time