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Customer ratings

4.6 out of 5.0 based on 711 reviews

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House Removals London

Here at House Removals London we are specialists in the removals and storage business, and in particular the transportation of household, office and commercial goods locally and throughout Europe.

Combine this specialisation with our total commitment to providing a professional and personalised service and you will understand why thousands of families and individuals have entrusted us with the removal of their personal and household effects, since 1974.

All this stems from our friendly staff and simple belief that the easier we make the move for you, the more successful your move will be. This is achieved through our dedication to ensuring the varying needs of our clients are not just met, but exceeded.  We will ensure your removals in London is as stress-free as possible.

Household Removals

Wherever you are moving within the UK or Europe, the experienced, trained crews of House Removals London will look after your possessions in a highly professional way. Our experienced surveyors will carefully assess your removal needs including special packing for valuables, breakables, antiques etc.

Corporate Removals

Moving office can be a hectic task and often a logistical nightmare! However, at House Removals London, we aim to remove the burden and ease the transition. Careful planning is the key to the process ensuring that disruption is kept to a minimum and that the job is completed as efficiently as possible.

To ensure that all the relocation objectives are achieved, we work closely with the company's nominated relocation person, communicating and co-ordinating every step of the way.

Storage

House Removals London have extensive storage space in the UK. We are able to offer both conventional storage, and special storage containers for your belongings.

Our secure, clean, modern storage facilities can cater for any size of office, household or personal effects for any length of time. Or under the personal care of House Removals London, your belongings will be carefully packed into special storage containers, sealed and returned to our warehouse to await your recall.

Customer Reviews

House Removals London

Average service quality  

Average value for money

4.6 out of 5.0 based on 711 reviews

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Overall a great company, the movers was great had no problems at all. They handled and loaded all my stuff with care.

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Very polite and helpful

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Friendly, super-fast and reliable service. The guys are really nice and helpful.

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Excellent service, polite, efficient, courteous.

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Absolutely fantastic service, good value for money

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Admin side not so good (had to correct a few basics like both addresses originally wrong!), but the actual removals men were excellent. Very hard working and polite.

99% of the time we get it right! The service quality rating shown here is good and the value for money is excellent. It's not that mistakes are made, but what you do about it that counts! Corrected addresses and a job well done! Helen

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Arrived on time, 2 chaps worked their socks off until the job was completed

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Yes initially I informed them that the move was for a large 2 bedroom flat, I specified every item of furniture and even said it would be way more then 30 boxes . They then gave me a quote . They gave me a time slot between 12,30-14.30hr. I had to make contact when nobody arrived by 3pm, van finally arrived around 5pm. The 2 men checked what needed to be moved and started, but about one hour later they called for more colleagues to come and help. At no time I was told about a change in the estimate or how many people was needed, nothing. The move finished at midnight (one mile down the road) and to my absolute surprise I was then told that the office had said it was almost £600 (more then double the initial estimate given to me). The day after I called and informed them of my surprise about the price and was told that it was because more people had to come to help. I also informed he office that hey had broken 2 hoses from my washing machine and I was told someone would come in 1-2 days to replace it. 2 weeks later I'm still, waiting. I also asked for a receipt and was told they don't do that but that an email would be sent with the information, again still waiting.

This client severely underdeclared the items to be moved and this impacted on the team's ability to relocate as there were only 2 of them as this had been described as a 2 bedroom property with normal belongings. On arrival the team noted the excessive load and informed the office we then allocated 5 men and 3 large trucks and it took this team 7 hours to complete as this is what it needed. The client booked so late that we only had afternoons left and she was advised that there was a high possibility that it would be a very late start, these are the only conditions under which we will reserve afternoon slots. For a 2 bed to need 5 men and 3 trucks for 1 hour with 2 men and 6 hours with the 5 men should illustrate just how large the move was. This size move should have cost the client £880 plus vat which is £1076.00 for the workforce and equipment allocated by us at the last minute and in fact had 2 men undertaken the move it would have taken 2 days and cost about the same I.E : £880 plus vat. As it was we reacted immediately, assigned the entire workforce remaining that day and charged her £495 plus vat which is £594.00 (£70 per hour for 5 men with 3 trucks.) This should show our commitment to customer service in that we have reduced the hourly rate for 5 men. A vat receipt has been ordered and one will be with the client this week as this is not dealt with in house. The client was very happy on the day with the teams and the final price! We spoke with the client about the hoses on the washing machine and informed her that we would be happy to send a team member to deal with this the following Monday she could not arrange this and she did not come back with an available date or time. I will remind the client of this and there may have been a misunderstanding on this point for which we apologise and will deal with forthwith, this is an easy matter to remedy and in any event the client disconnected her own appliances. Helen

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I chose this company based on the volume of positive feedback they had and I wasn't disappointed. They weren't the cheapest but overall very happy with the move. Good communication with Jack and the 2 removal guys were very efficient. Also very pleased with the truck size.

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Very good, would definitely use them again