Able Surveyors Limited

Great People to work with.

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Really responsive (same day response), communicative and professional, they helped us every step of the way and we could follow up with questions.

I can't say enough good things about Able - not just on the survey quality, but also on the excellent communication. They knew I was in a hurry, and they made sure they gave me the earliest possible slot (about a week after paying). On the day, the surveyor kindly called me and spent half an hour talking through what he found, to put my mind at ease. The next day, I got a summary of the survey. And a couple of days later, the full survey report. It was incredibly detailed, and answered all my questions. It also listed the costs of each repair. A few weeks later, and after the searches came back, I emailed Able with a list of questions. A couple of hours later, the surveyor personally called me and spent an hour going through each point step by step. At no point did I feel rushed, and he spent time reassuring me about each item I was worried about. One other really good point is that I paid for an asbestos survey (£300 extra) but the surveyor said I didn't need it, so they refunded me. Other companies might have just pocketed the money. All in all, dealing with Able was the best experience I have had in the home-buying process, and I would be delighted to use them again if I ever buy another place.

I have used then twice before and the quality is always prompt, thorough and supported with photographs and budget estimates. They even provide a same-day reaction listing the main findings, with the detailed report following three or four days later.

The customer service provided by Able Surveyors and the level of detail of the survey was excellent. For previous reports made by other surveyors I've had to go back to them asking for additional details or why expected known issues with the property hadn't been included, with the survey from Able, everything was included in the first report I received and explained in good detail. I'd definitely recommend their services.

Generally poor. Service was not carried out as agreed, parts missing from survey report, and refusal to perform simple property-specific checks. Would neither use again or recommend.

Helpful and speedy communications. Reliable, they did what they committed to, on time. Got our report earlier than expected.

I was amazed at the level of detail provided, together with careful explanations in layman's terms. A very full report, which we relied on to pull out of the purchase in view of the level of remedial work required and associated ongoing risks. We will probably use them again when we find a replacement property.

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