Able Surveyors Limited

This is very disappointing feedback to receive. Firstly to address your comments regarding the report itself, a building survey always details the construction of the property so we are not sure why you would put this in a negative light. As well as detailing the property, the surveyor identified defects to your property totalling £48,500. There are limitations to a Building Survey and sometimes we have to recommend further investigations – in this case we recommended you have a qualified electrician carry out a Periodic Inspection Report for the electrics and a Gas Safe engineer assess the gas boiler. The surveyor also reported structural movement to the front elevation. It was not possible from the one visit to tell whether this movement was ongoing and we also flagged this as needing further investigation. So you asking an electrician, gas engineer and structural engineer for further advice is exactly what we recommended you should do. Secondly, we are surprised you feel you did not have enough customer support once the survey had been carried out. Whilst it isn’t always easy to speak to the surveyors, as they are out doing surveys during the day, they will call back when available. On the day you submitted your queries your surveyor Dean was not available to speak to you until later. Elaine talked you through the report. Elaine is the company’s Operations Manager, has 20 years surveying experience and is very capable of answering survey queries. You still insisted you needed to speak to Dean right then. This wasn’t possible so we arranged for another of our surveyors to call and talk through your concerns. You were happy with this and as far as we were aware there were no outstanding queries. If you still had concerns we would have expected you to raise them with us to resolve, rather than just post negative feedback.