House Removals London

Excellent service from start to finish including punctuality and the guys were great with My young daughter

Very good company, came on time, worked really hard and tried to finish as soon as possible.

Reliable and professional service. The removal team on the day were so efficient and hard working and made the move as stress free as possible. Would highly recommend.

Moving itself is very stressful as it is, so it definitely doesn't help when the removal company adds on to your stress levels. We have booked parking spots at our old flat and at the new flat and strictly advised London Moving that we were bounded by the time slots provided. Of course, due to traffic etc 15-20 mins delays could be expected, so when we booked the slots we've taken that into consideration. However, LM was more than an hour late and we were put under immense pressure by our old property management and the new one's parking arrangements. But one could think that at the end of the day these things may happen, right? I agree. So here's my main frustration. The whole process couldn't have been managed less professionally. We weren't kept informed of the arrival times or the trucks whereabouts but since noone gave us a call highlighting any risks, I assumed they were going to show up at the agreed time (2pm), especially considering that Helen and I had several discussions the day before and she even called me one last time to advise that they were able to make sure/confirm the truck was going to be with us at 2pm sharp. Come 2pm, noone to be seen. So I called the company landline provided several times (no other way to reach them except for that and an email) and no one picked, so i sent an email. Of course you can imagine my stress as this is all happening, I even thought maybe it was all a spam or they've totally forgotten about us. After several attempts someone picked up the phone (and at this point i highly suspect from the noises I heard that it is a family run company and as it didnt sound like an office rather someone on a saturday afternoon rushed from the garden to pick up the phone), who has then passed the phone to Helen. I asked her the whereabouts of the truck she said she cannot reach them but will try to do so and give me a call. At this point we're running out of time and my panic is hitting the roof. I waited for her to call back, so i assumed she still couldnt reach them but i couldnt help myself but call her back, and then she's advised that she's reached them and they messed up she shouted at them and they are now on their way to us and should be with us in 20 mins. Of course they were with us in 40 mins instead. And during this whole time I felt as if I was rushed away and she had somewhere to be, not taking her time to console me just saying she was frustrating and getting on with her barbecue probably. So it was the way I was made to feel and the way the whole thing was managed that frustrated me more than the fact that they were over an hour late. Oh and I asked for a receipt to be sent which she promised she would the next day (again busy with the barbecue I guess) which never came inspite of the fact that I did send a reminder. That said here are some other facts: - When I first attempted to book their service it was James who dealt with me and he was super professional, helpful and attentive, so going forward I would recommend this company to either let James be the customer interface or manage their business or train their employees to better interact with their customers - The guys who arrived the flat and helped us move were very nice and resprectful and treated our goods carefully - Overall I got the job done for a reasonable price, probably one of the more affordable ones in the market, so for the cheap price provided i guess i got my money's worth when compared to the service provided, but it wasn't worth the stress i've been through honestly.

Very professional service, they did a great job.

Helen was meticulous about my itinerary and very well organised. The removal men were super efficient and very accommodating, professional and super fast.

Excellent service. Easy to book and very reliable and efficient removal people.

Guys were really efficient and careful, no issues at all.

Fantastic communication from start to finish. The guys were great. It was more work than they were expecting but powered through!

Great service from London Moving. Communication was great. On the day the team were running an hour late but Helen kept me up to date and provided contact details for Martin, the main removals man. When they arrived Martin and his colleague were friendly, polite and efficient. They managed to do the whole move in just under the five hours quoted and this was on the hottest day of the year. Cannot recommend them enough.