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Customer ratings

4.6 out of 5.0 based on 711 reviews

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House Removals London

Here at House Removals London we are specialists in the removals and storage business, and in particular the transportation of household, office and commercial goods locally and throughout Europe.

Combine this specialisation with our total commitment to providing a professional and personalised service and you will understand why thousands of families and individuals have entrusted us with the removal of their personal and household effects, since 1974.

All this stems from our friendly staff and simple belief that the easier we make the move for you, the more successful your move will be. This is achieved through our dedication to ensuring the varying needs of our clients are not just met, but exceeded.  We will ensure your removals in London is as stress-free as possible.

Household Removals

Wherever you are moving within the UK or Europe, the experienced, trained crews of House Removals London will look after your possessions in a highly professional way. Our experienced surveyors will carefully assess your removal needs including special packing for valuables, breakables, antiques etc.

Corporate Removals

Moving office can be a hectic task and often a logistical nightmare! However, at House Removals London, we aim to remove the burden and ease the transition. Careful planning is the key to the process ensuring that disruption is kept to a minimum and that the job is completed as efficiently as possible.

To ensure that all the relocation objectives are achieved, we work closely with the company's nominated relocation person, communicating and co-ordinating every step of the way.

Storage

House Removals London have extensive storage space in the UK. We are able to offer both conventional storage, and special storage containers for your belongings.

Our secure, clean, modern storage facilities can cater for any size of office, household or personal effects for any length of time. Or under the personal care of House Removals London, your belongings will be carefully packed into special storage containers, sealed and returned to our warehouse to await your recall.

Customer Reviews

House Removals London

Average service quality  

Average value for money

4.6 out of 5.0 based on 711 reviews

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Really good efficient professional company and service

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They were outstanding from start to finish: they arrived 10 minutes early, with smiles on their faces, and remained cheerful and upbeat throughout the course of a very tiring 6+ hour job. It was a tough job, with a lot of stairs (and no elevators), but nothing was too much trouble and they were careful and professional with our belongings. I'd highly recommend them to anyone.

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I wouldn't use them again. Poor work rate, defensive owner who didn't bother to call me when I contacted her. Just sent me long wordy messages justifying what was poor service.

The client informed us this was a small, 2 bedroom property - it was in fact, a much larger 3 bedroom property, where she had also failed to arrange parking. At the request of the team, and with the agreement of the client over the phone, we sent a 2nd truck and an extra team member who had arrived within an hour of the call - it was agreed with the client and she was very grateful. Also, the 2nd truck was not charged for as a gesture of goodwill on our part as we know how stressful moving can be and how different our clients are in their ability to cope in such times and where we can, we will always endeavour to accommodate any last minute situations and more often than not, exceed our client's expectations. I know that it is not possible to please everyone all of the time, but I know that we could not have worked harder in all aspects of this move and after in our communications. Unfortunately, as she had failed to arrange parking, the drivers had to continuously relay the trucks to allow other residents access and exit from the area. This was not an ideal situation, but Marcin, Mirek and the 3rd man did so with patience and humour. Marcin who is one of the lead team members, and about whom many many of the reviews are written, handled this move with care and precision. The process took 8 hours with 3 men and 2 trucks, this illustrates just how big it was in reality, and we dismantled & reassembled as required within that time. Marcin himself took responsibility for the fragile items, and sent messages to the office to update the progress of the move. The client was very happy and the move came to £600 including VAT. Some days later she emailed to state that in fact she was unhappy, and had now decided that she did not wish to pay for the travelling time between the properties. I explained that she had agreed to pay it at the time of booking, and that it was quite normal for this to be charged. I spoke with the client on the phone, via Whatsapp, and after the move via email - being responsive and immediate in my replies. I was reiterating to her that the move was efficient, fast and as usual 1st class. The client stated that she would leave a bad review some days after the move, yet on the day she couldn't have been happier. I will defend the teams as I know the level of service they provide. Helen

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We could not have asked for better from Helen and her team. This was a big move of a 4 bedroom house to Worcestershire, full of a lifetime of memories including piano, grandfather clock and irreplaceable china and crystal glasses. On day one the team packed and loaded the majority of our goods and we were so impressed with the care that they showed throughout. It became clear they would need a fourth truck and this was produced on the Friday morning for the final pieces (and no extra charge was made!) The delivery and reassembly of items went like clockwork and I'm pleased to report not a single item was damaged or broken. I cannot praise them highly enough and I would recommend them without reservation.

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Really friendly and professional and helpful advice when booking. The removal guys were quick, polite and careful.

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We were absolutely delighted with the service we received from London Moving. The two men, Magic and George, were fantastic from start to finish, and we'd like to say a massive thank you to them. They took out all the stress of moving house and made everything so easy for us. They were punctual, efficient, polite and courteous at all times. Helen was our main contact and she was always very helpful and prompt in responding to our queries ahead of the move. We really couldn't find a single fault and would definitely use this company again. It's also worth noting that they were a lot cheaper than other companies we had quotes from. Thank you London Moving!

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They turned up on time, we're responsive and trustworthy, and completed the job despite having to wait around on the day due to a prolonged completion process with the lawyers. Nothing was broken and the guys worked hard.

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Helen and her team were excellent. Guys arrived on time, worked hard to get the job done and were very professional throughout. My only (small) criticism would be that the initial estimate of 4 hours was out and the job took 6 hours, but not through a lack of effort on the movers. Overall, I would certainly use London Moving again and would highly recommend.

I am very pleased with this feedback as the team had a long walk from the property to the truck and the client had a lot more to be moved than he had anticipated and filled a 9 metre long truck, this was actually a 3 bedroom property's worth of contents so 6 hours is amazing. He has just written to me this morning to say; Helen, Apologies this email has taken a while. Just wanted to say thank you for you and your team's help with our recent move. The service was excellent and the two guys (forgive me, I have forgotten their names) who did our move that day were superb. I have left some feedback on the Really Moving site to reflect this. Thanks again - I will be sure to recommend. Another great review ! H

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They were excellent. Very helpful. Because of failure to complete on initial date could have been much more of a disaster if London Moving hadn't been so helpful.

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We were really happy with London Moving, they were on time, really friendly and professional, worked very hard and quickly and wrapped up all of our things very carefully. Everything was moved to the right room so it was very easy for us to unpack and then they came and collected the boxes. Brilliant service. Well priced.