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Customer ratings

4.2 out of 5.0 based on 94 reviews

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Trunk Logistics Ltd

Trunk Logistics Ltd provides smarter moving and storage solutions. We are experts in removals, relocation and storage. Based on your individual needs, a custom moving plan will be developed that covers every phase of your relocation. Your representative is fully trained and experienced to assist you. Whatever your requirement, from a major relocation to an internal move. Trunk Logistics Ltd will work with you to provide a complete relocation, planning and implementation package.

Customer Reviews

Trunk Logistics Ltd

Average service quality  

Average value for money

4.2 out of 5.0 based on 94 reviews

Service quality

Value for money

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Excellent members of staff, all very helpful. The packers and removers were well mannered, friendly and very efficient.

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Packing was unfinished and so the move took significantly longer than anticipated. We had to finish the packing ourselves due to the packer leaving it unfinished. This meant that not everything was moved by the movers as it couldn't be finished before the truck left. After the move I had to do 2 car trips to pick up items left behind. On the positive side, when the team were struggling to load truck in time, others came to join them to help out which was great and very helpful. However, this whole move was more stressful than it needed to be by the company not delivering sufficiently. The packer should have done more packing as a full pack had been paid for and more people should have been allocated to the move.

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Although the final price slightly differed from your estimate - it was very reasonable and fair, as your estimate did not include additional services i.e. dismantling, re-assembling. They were rather flexible i.e. moved wardrobes without the need to remove garments from them This resulted in less packing - thus helped to make the removal experience less stressful. Removal team was punctual, very quick, pleasant, professional and careful in their handling of all items included in the move.

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The guys did a great job, were very careful with my furniture and really good humored. Their cheerful and courteous attitude made the day go smoothly and took the stress out of it.

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All the young men were polite, couldn't do enough for us. We were not allowed to help lift, carry etc. They left everything, neat and tidy. I have no problem with recommending this company to anyone. Good value for money. Arrived on time, excellent. Thank you very much.

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Appalling experience. Lads on the day very polite but most completely inexperienced. I felt they had under estimated the size of the job and the vehicle required. Packed the day before move but actually left a lot of things unpacked. Whole cupboards not even looked in. Furniture stored on lorry overnight for move the following day. It poured with rain. At destination it was apparent that there was a leak in lorry roof (clearly visible at front of roof, where an attempt had been made to repair it with gaffer tape). Water had been steadily pouring in all night and day. So much of my treasured furniture has been ruined. Mattresses soaked, leather sofa ruined, pictures, books, bedding. Other items had been damaged independently. I think because they felt rushed. Nothing was protected with covers, despite me being told it would. There were not enough hanging rails for clothes ( the lads to,d me the company only had 2). My clothes were literally stuffed crumpled into card board boxes. Suits, jackets all treated with no respect. My electrical goods have been ruined as many got soaked. When I phoned to complain I was met with anger and hostility. There is really nothing good I can say about my experience. I have lost things that can be replaced but many things that can't. This company should be avoided at all costs.

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Friendly people where nothing seemed to be any trouble. Even agreed to water my plants for me whilst my belongings were in storage with them!

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Good packers & movers. The survey was way off and I had to pay extra.

The extra charge of £50 was to dismantle and re-assemble a wardrobe, desk and a bookcase. When we surveyed the property we asked the customer if they would like us to dismantle or themselves, we was advised that they would dismantle, (our survey sheet noted that the customer was dismantling everything).

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Awesome lads, very helpful. did a 200 mile round trip for us for a great price and no hidden extras.

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These guys are great. So good. Above and beyond. Took the stress out of the move. And nice people too