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Customer ratings

4.7 out of 5.0 based on 147 reviews

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Kelly Associates

Based in London and covering the Home Counties, Kelly Associates  have been established for 20 years. Our team of RICS regulated Chartered Surveyors belive in the 'old fashioned' approach - we want to make our clients feel well looked after, having received an efficient, professional and friendly experience.

We offer:

  • RICS HomeBuyer Report
  • RICS Building Survey

Outside of our residential services, we also offer commercial building surveys, dilapidations and party wall.

We are happy to offer free initial advice, so if you're not sure what kind of survey you need, or how to proceed, please do get in touch.

Customer Reviews

Kelly Associates

Average service quality  

Average value for money

4.7 out of 5.0 based on 147 reviews

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Great service made simple Keeping me informed along the way. They arranged access all straight forward.

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They were very professional and did the survey in timely manner

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Good service and good quality report

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No

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No further comments

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excellent

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Thank you so much.

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I wanted (1) a survey report from a chartered surveyor on the property; and (2) all my questions answered so I can understand what the surveyor found on the day of the inspection. This company was only able to deliver the survey report. I received the report one week after the survey, so that’s good. However, I was unable to get answers to all of my queries. I was promised before I made payment that all of my questions will be answered and the surveyor can clarify things on the phone with me. I was disappointed to find that the surveyor has no time for any of that. Autumn and Deborah were helpful and tried to answer some of my questions, but had to forward most queries to the surveyor. I waited 4 weeks after getting my report for a response to some of my queries. I sent a couple of emails to follow up on the outstanding queries but I never got a reply. I suspect this is because it was omitted during the survey (even though I requested for it to be included in the survey report), so I will never hear back from him. In short, if customers are happy with just a report and whatever comes as ‘standard’ with that (and do not require any more time from the surveyor for questions, clarification, etc.), you will get that from London & County surveyors Ltd.

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Valuation arranged quickly and efficiently. Slightly disappointed with the length of time to receive the survey. It was done on Thursday and not received til the following Sunday. This was apparently due to IT issues.

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Very good service